Increased use of mediation on workplace conflicts as an alternative dispute resolution ADR method leads to researches into efficacy of this method in different sectors. While many professional and practical research works conducted by professional bodies, there is paucity of academic works Bollen and Euwema, Resolving conflict requires a great deal of attention and thorough understanding in seeking resolution. In this review, conflict management will be explored in general from different perspectives in light of how conflict effects teams or groups, workplace relationships and recommended strategies.
Case Study on Conflict Management in the Workplace | Case Study Template
Conflict management in the workplace is the activity aimed at the resolution of the conflicts which occur between employees or employees and their boss. Naturally, conflicts cause harm to the process of production, because they consume much time and efforts which could be spent on work. Moreover, the majority of conflicts in the workplace reduce productiveness, because the quarrelling sides fulfill their duties in the insufficient way and very often the quality of work reduces on purpose. The manager who wants to restore the healthy working atmosphere is supposed to possess a range of communicative skill and knowledge about the human psychology and behaviour. The manager is supposed to be aware about the cause and effect of the definite types of conflicts and his solutions and decision should be based on the intensive conflict resolution when both sides understand their mistakes and start cooperating further. If the employee does not see the opportunities for self-development and career growth, he starts getting angry and quarrels with co-workers and managers.
Case Study on Conflict Management in the Workplace
The individual has been reassigned for one year without any prior concerns or discord with the reassignment until now. We need to speak with the individual and find out why they are experiencing mental anguish by having to move back to their old department and why they feel the situation was mishandled from the beginning. By communicating with the employee we are opening up the lines of communication that will be needed to resolve this conflict. After discussing the current situation with the employee we determine that they are experiencing an interpersonal conflict with their new management in the old department.
The following two examples of cases mediated by Oxfordshire Mediation mediators demonstrate how mediation can provide a safe, impartial setting in which, with the help of a neutral third party, a resolution can be found to both workplace and employment conflicts. Workplace mediation tends to involve conflict between two or more employees, rather than being between the employee and the employer. The mediation is mainly about past and future relationships, and it is generally envisaged that the employment relationship will continue once the conflict is resolved.